Insights & Information
A list of books, articles and weblinks on the subject of trust
Enemies of Trust
A paper on common behaviors that can inadvertantly damage trust at work and how to avoid them.
This article summarizes recent research from the field of neuroscience and looks at their implications for leadership and designing organizations in which engagement, creativity and innovation can flourish. It’s a must read for leaders and coaches!
Key Questions for Outstanding Performance: A New Perspective on Business Metrics
by Marsha Shenk and Dan Montgomery
In this incisive article, Marsha and Dan explore the skill of asking questions as a key leadership competency in today’s marketplace. Specifically, they explore how to collaboratively ask questions that generate metrics of internal performance that will drive new levels of accomplishment inside organizations.
Coaching For Culture Change
by Lisa Marshall, Janet Crawford and Kay Sandberg
Because coaching was originally mostly a remedial activity in the business world (unlike in sports), it has taken a long time for people to understand its power as an organizational development tool. This article explains how coordinated coaching can be a powerful tool for change and gives three case studies of the use of coaching to help with organizational effectiveness and/or change.
Cycle of Commitment: Coordinating Action to Get Results
by Charles Feltman
This “working paper’ outlines what has been called the “Cycle of Commitment” or “Cycle of the Promise”. It gives a summary overview of the elements involved in getting solid commitments that lead to desired results, including: how to make clear, complete requests for what is needed; useful responses to requests; what to do when a a commitment can’t be kept; and what to do when a commitment is broken.
Leadership and the Enemies of Learning
by Charles Feltman
Conflict, Leadership and Change
by Charles Feltman
Interview with Barbara Waugh
by Lisa Marshall
Here’s what we’re reading now.
Too often desired results are sabotaged by interpersonal conflict, resistance, paralysis, apathy, or cynicism. These problems can almost always be traced to a breakdown in trust. On the other hand, when people are innovative, willing to engage in productive conflict and debate about ideas, and have fun working together, they also have strong trust in each other. But trust doesn’t just happen. It takes attention to the words and behaviors that affect trust.
The Thin Book of Trust provides a simple, powerful framework and language for trust. Filled with examples, it is designed to help readers pay attention to what matters to consistently build, maintain and, when necessary, restore strong trust in today’s complex, fast-paced and demanding work environment.
Speak the Truth and Point to Hope: The Leader’s Journey to Maturity
by Lisa Marshall
One of our very own, Lisa Marshall, authored this powerful invitation to consider what it takes to be a grown-up leader today. In it she interviews several influential business, political, religions and community leaders about their own journeys to leadership maturity. Lisa also sets out her own well conceived ideas on how leaders develop into the wisdom and maturity necessary to effectively lead in the 21st century using Joseph Campbell’s mythic Hero’s Journey as a framework. This is an excellent read for anyone who aspires to great leadership, as well as people who coach, mentor, consult to or train leaders.
Good to Great
by Jim Collins
This is one or our favorites. Jim Collins, co-author of Build To Last, and his research team asked the question, “Can a good company become a great company, and if so, how?” The answers they found are as surprising as they are powerful. Anyone who is sincere about leading to greatness, be it a team, a department, a small company, or a multinational corporation will find this book indispensable.
Leadership and Self Deception: Getting Out of the Box
by the Arbinger Institute
We have passed this simple little book along to many of our clients and watched happily as it has changed their outlooks on life and the people they work and live with. Written by the esteemed Arbinger Institute, it uses a story format to convey the message we often put others in a box, and when we do we lose touch with their humanity. Taking others and ourselves out of the boxes we make in our minds, we experience relationships that can bring us great rewards in every domain of our lives.
Crossing the Unknown Sea: Work as a Pilgrimage of Identity
by David Whyte
This is David Whyte at his best. Whyte, himself an astonishing blend of poet and fortune 500 consultant, has written a compelling treatise on the value of work to our souls. Using a combination of beautiful prose and powerful poetry that speaks directly to our inner selves, he urges us through our work to engage ourselves fully in a deep and passionate conversation with the world around us.
Building Trust in business, politics, relationships and life
by Robert C. Solomon and Fernando Flores
How the Way We Talk Can Change the Way We Work: Seven Languages for Transformation
by Robert Kegan and Lisa Laskow Lahey
by George Leonard
Around the Web
Resources to Trust
A bibliography of books, articles and weblinks on the subject of trust
How to Design Your Own Trust Training
Recording of a webinar delivered live Mar. 28, 2012
Trust Across America
“Trust Across America™ (TAA) is unraveling the complexities of trustworthy business behavior by collaborating with experts around the world to identify its underpinnings. These corporate leaders, academics and consultants span various industries and work across a multitude of disciplines including organizational behavior, leadership, ethics, accounting, finance, sustainability and corporate social responsibility.” – From the Trust Across America website.
2016 Edelman Trust Barometer® Key Findings Presentation
Edelman’s 2016 Trust Barometer®, the firm’s 11th annual survey, gauges attitudes about the state of trust in business, government, NGOs and media across 23 countries.
Triscendance Trust Assessment for Leadership Teams
A trust assessment tool for teams that measures the overall trust level, trust in each of the four dimensions that are part of the The Thin Book of Trust trust framework, team members’ attentiveness to trust, and the actions they take or fail to take to build trust.
The High Cost of Lost Trust
Harvard Business Review article shows that high trust benefits companies’ bottom lines
Teleclass & Presentation Recordings
Recovering Lost Trust
The teleconversation on the topic Recovering Lost Trust recorded July 24, 2014.
If you would like to download the recording as an MP3 file to listen to on your computer or other device, click the link below.Download MP3